How to Send Messenger Chatbot Data to Third Party Website Using BotGenius Outbound Webhook.
Introduction Out-Bound webhooks are messengers in the web development world. They let one app send data or trigger actions in another app using HTTP requests. This creates a real-time pipeline for information and event notifications. Whenever something interesting happens in one app (like a new order or a completed task), it can send a webhook […]
How to Integrate a Website Chatbot Into Your WordPress Site
How to Integrate a Website Chatbot Into Your WordPress Site What is Native Website Chatbot? Native website chatbots are automated conversational agents that are integrated into the website to allow users to communicate with them without leaving the site or using any other external applications. Such chatbots can assist in real time, answer questions, guide […]
Use Google Sheet Data in WhatsApp and other Chatbot Replies using BotGenius
At BotGenius, we have listened to your feedback and introduced a simple but very useful and powerful feature that allows you to fetch Google Sheet data and use them in Chatbot replies. This feature can be used in all our messaging channels, including Webchat. For example, if you run a business offering services like plumbing, […]
What is the 24-Hour Rule and How to Comply Effectively
Understanding the 24-Hour Rule for WhatsApp and Facebook Messaging In the world of instant communication, platforms like WhatsApp and Facebook Messenger have implemented rules to maintain user privacy and control over messaging. One such important regulation is the 24-hour rule, which governs how businesses interact with users. This article delves into the details of the […]
Configure Signature Messages in Shared Team Inbox
How to Configure Signature Messages in BotGenius Setting up a Signature Message in BotGenius is an essential step to ensure consistent, professional, and personalized communication. A well-configured Signature Message helps reinforce your brand identity and adds a human touch to your customer interactions. , where multiple agents collaborate to handle conversations, Signature Messages play a […]
Display Dynamic Lists in WhatsApp Interactive message
How to Use Dynamic Lists in BotGenius Dynamic lists in BotGenis allow you to create interactive WhatsApp messages by dynamically generating rows using data stored in custom fields. These lists are based on JSON objects, where each row’s title, description, and values are populated by specifying the required keys (like product_name, price, etc.). This guide […]
How to set up persistent menu in website chatbot
Table of Contents Introduction What is a Persistent Menu? How to Implement a Persistent Menu in Your Website Chatbot Why You Need a Persistent Menu for Your Website Chatbot Conclusion Implementing a chatbot for your website can significantly improve engagement and assist your visitors. A persistent menu is a feature that you can use […]
How to Display WooCommerce Products Inside WhatsApp
How to Display WooCommerce Products Inside WhatsApp Using BotGenius Integrating your WooCommerce store with WhatsApp is a powerful way to engage customers and showcase your products directly in their chat interface. With BotGenius, you can dynamically fetch WooCommerce product data and display it as interactive lists within WhatsApp. This guide will walk you through the […]
How to Automate Complex Conversations with User Input Flow in Webchat
How to Automate Complex Conversations with User Input Flow in Webchat Today in our digital fast lane, friction free customer experience is not a luxury anymore but a necessity. Yet the biggest challenge businesses face is managing these multi-step conversations without overwhelming support teams. User Input Flow, A revolutionary tool to automate complex customer interactions. […]
Customer Chat Handover via Join Chat & Signature Message
Join Chat” and “Signature Message” are two new features in BotGenius Live Chat to bring more flow in teamwork. These two tools help to bring more speed in customer problem resolution, transparency, accountability in team members, and give a clear track record of when team members join or leave a conversation.The “Join Chat” option and […]