This article will walk you through the process of sending an OTP message to WhatsApp using API.

Step 1:

First, from the dashboard of BotGenius click on your user account and then select API developer. Then, to obtain a new API code, click the Generate API Key Button.

User Account > API Developer > Generate API Key

There are two types of WhatsApp API, one is “Send API” and the other one is “Subscriber/Contact API”. We will use the “Send API” to send WhatsApp messages.

We will show an example of sending OTP message to WhatsApp by using a PHP script.

We must utilize a Template Message for a business-initiated message and messages sent outside of the 24-hour chat window. We can only send messages to individuals who are active on chat within 24 hours. But a Template message could be sent to anyone even if we add a subscriber manually.

Step 2: (Creating Template Message for OTP)

To create a Template message, go to WhatsApp Bot Manager under WhatsApp. Select the WhatsApp account and then go to Message Template.

WhatsApp > Bot Manager > Select Bot Account > Message Template

Before we create a message template, we’ll create a variable that will be used on the message template. This is due to the fact that various users will receive different OTPs. To create a variable, click on the “Create” button from the Template variables.

Give a name for the variable and click on the save button.

Now, from the message template settings click on the “Create” button to create a template.

As soon as we complete that, a template creation form will appear. Give the Template a name and choose a locale. Then choose the template’s category, and because we are making an OTP template, select the type “OTP.” If you want to add a header, select the Header type; it is not required.

Write the message in the body and add the variable we just generated for the OTP message by selecting it from the list. Then there’s the footer, which is optional for a template. Because there are no buttons on this template, we shall leave this as “None.” Finally, press the save button.

The template should be in the list after it has been created.

Click the check status button to discover if the template has been approved or not. They must immediately approve or disapprove.

Yes, the template was created and approved successfully.

Step 3:

Now, let’s get back to the API developer again. We need to generate API end-point to send a template message. So, let’s go to the “Generate API End-point : Send Template Message (GET)”

Choose the WhatsApp account from which to send the message. Simply enter a phone number (Use your WhatsApp phone number). Then, we will have to select the Template message (OTP message template) from the list. Select the Message Template we have just created.

As soon we select the Message template it will ask us to put a name for it. Just put OTP on the field and click on the “Get API end-point”

It will generate the API End-point. We will use this code in the PHP script to send OTP messages to WhatsApp users.

In the PHP script, we will put this generated code into a variable. Then we need to write a few lines of code.

Code:

$url="https://BotGenius.com/api/v1/whatsapp/send/template?apiToken=1|bF90hdFU4Mm2uFxIFDbvvEIcxYqweyJuwrO25yEM&phoneNumberID=100761702762631&botTemplateID=712&templateVariable-OTP-1=OTP-VALUE&sendToPhoneNumber=SEND-TO-PHONE-NUMBER";

$ch=curl_init();
curl_setopt($ch, CURLOPT_URL, $url);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
echo $response=curl_exec($ch);

?>

We need to change the OPT-VALUE and SEND-TO-PHONE-NUMBER from the API end-point to variables. Just like below.

The final code will look like this after updating the values with variables.

Final Code:

$otp= random_int(10000, 99999);
$send_number="8801722977459";

$url="https://BotGenius.com/api/v1/whatsapp/send/template?apiToken=1|bF90hdFU4Mm2uFxIFDbvvEIcxYqweyJuwrO25yEM&phoneNumberID=100761702762631&botTemplateID=712&templateVariable-OTP-1={$otp}&sendToPhoneNumber={$send_number}";
$ch=curl_init();
curl_setopt($ch, CURLOPT_URL, $url);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
echo $response=curl_exec($ch);

?>

[ Use must use your generated API End-point ]

If we just run this code, the message should be delivered to the WhatsApp number.

So, this is how we can utilize the WhatsApp API of BotGenius to deliver OTP messages to WhatsApp numbers.

Let’s dive into the process of setting it up for your WordPress site.

Create WP Message Template:

At the very beginning, we need to create a Message Template to broadcast a message whenever a new blog post is published on the WordPress website.

1. Go to WhatsApp Bot Manager from the BotGenius dashboard.
2. Select Message Template,then click on the Create button and select WP Message Template.
3. Provide a name to the template and select the Locale.
4. In the message body, some variables need to be used for the Blog Title and Blog URL. These variables can be selected from the drop-down menu located above the message body.
5. We can also use CTA button or Quick replies in the Message Template.
6. Save the template. And then click on the Syncoption to check if the Message template is approved by Meta or not. If It’s approved, we can use this template to send the Broadcasting message.

Install a Plugin called Content Automator by BotGenius on your WordPress site:

After creating the message template, we need to go to our WordPress website and install a plugin there. The plugin can be downloaded from the BotGenius website. Just go to the WhatsApp Broadcasting from the BotGenius dashboard; there is a button to download the plugin. Just click on it to download the plugin.

After downloading the plugin, just install the plugin and activate it on the WordPress website. After installing the plugin, an option will be available in the settings. Click on settings and select BS Content Automator.

Set up the Campaign on WordPress Site:

It will open the settings module. There we need to add the BotGenius API key and save it. To get the BotGenius API Key, go to BotGenius dashboard and then click on the profile and select API Developer options.

1. Copy the API Key and paste it on the WordPress.
2. Click on the Save API Key and Select WhatsApp Account
3. Select the WhatsApp account from the dropdown list.
4. We can select a label to broadcast the message to a particular label only. Keep it blank to broadcast for all your subscribers.
5. Click on the Save account and Select WhatsApp Template
6. Select the Message Template that you have created for broadcasting the message.
7. Finally, click on the Save Template

That’s all we have to do. Now, whenever there is a new blog post, BotGenius will send a broadcast message to your subscribers. The message will have the title and the URL of the blog. We can check the Broadcasting campaign from the WhatsApp Broadcasting section. The broadcasting message campaign will be scheduled after the 30 minutes of the new blog post.

Automating the process of notifying WhatsApp users about the newest posts on your WordPress blog with the use of BotGenius is a smart way to promote your blog as well as help to easily involve your audience. This is because there is only one-off configuration with regards to a simple message template, adding a plugin, and connecting an API to ensure that any of your subscribers gets notified with your latest post instantly.

This type of automation is efficient and also helps the users remain active without much input from them. It doesn’t matter who you are, a blogger, a marketing specialist, or a business owner, as there is top potential for web traffic to the site and to the WhatsApp audience because of this functionality.

So what are you waiting for? Set up BotGenius for your WordPress blog now and watch it work to keep your subscribers updated and the blog active. Happy blogging!

BotGenius just launched its. feature giving businesses virtual capabilities making it the smartest & most efficient way for them to interact with customers.In this rapidly evolving digital era AI enabled solutions are changing the way customers engage & BotGenius with its Intelligent chatbot abilities is leading the way. Built for different business needs, BotGenius AI Assistant Chatbot is extremely versatile and efficient.

In this featured blog we will discuss howBotGenius AI chatbot can be trained with custom data, FAQs & URLs – for professional interactions. From precision query management to contextual memory for personalized support.

AI Chatbot Training With data- A Step by Step Guide

First, head over to BotGenius Dashboard, Go to Settings, & click, ‘AI Training Campaign’. From here, then click, ‘Create’, to train new AI campaign. You can also edit & update older trained campaign from the Action menu.

Let’s Set Up the Primary Prompt for the AI Chatbot:After clicking new, this page will open where you can add the ‘Campaign Name’ & ‘Prompt Message’ .

There is already a default Prompt message for the bot. It’s an initial instruction to the bot to help it understand its role. You can tone it according to your needs & the AI chatbot online will know its functions. After naming the campaign, let’s update the default prompt and give more precise instructions. For this, I have added,

‘Your responsibility is to support our customers as an agent or representative for our company. Always represent yourself as “we” or “our company” when discussing features, services, or policies. Your role is to assist customers with accurate and helpful information about our offerings. When addressing customer inquiries about prices, provide clear and concise information, including any available discounts, packages, or subscription options. Keep your responses professional, friendly, and informative & ensure that the customer understands how our products and services can best serve them.

Training the AI Chatbot With Manual FAQ:

After the Campaign is created, let’s modify it by clicking the Plus button from the ‘Actions’ menu.You can train the AI either a with a summary or an FAQ. While a summary is more intelligent as context is available on your business as a whole, richer responses will be issued. Inline with this, a summary consumes more tokens than an FAQ which is a more cost efficient format that uses specific questions and answers. Simply upload your content in the required format, save the settings, and your AI is good to go. For richer, more complex responses use a summary or if promptness is what you seek, you can rely on FAQs.

Now I will add my business summery here for better response. You can add as many FAQ’s as you like or add a summary.

That’s all, now the chatbot will do it’s wonders & reply from the given prompt as a summery.

Training the AI Chatbot With URL:

Now, insert an URL into this open AI chatbot setting to fetch data! First, switch to the URL fromthe right corner and click ‘New.’

Following that, this page will open, where you have to add the Campaign URL, of the page from where the bot will fetch data, in the ‘Fetch Content Configuration’ section, you must select a ‘Selector,’ which can be either ‘ID’ or ‘Class.’ Well, this depends on the website’s design. Some elements on the page are defined by an ID (unique to that element), while others are defined by a Class (which can apply to multiple elements). The choice of Selector will depend on the website’s structure and which one best targets the specific content you wish to fetch.

You can also Remove Content Configuration by ID or class to specify areas to exclude if the webpage contains unnecessary details, such as ads, navigation bars or footers, irrelevant to the content you want to fetch. Removing these sections ensures that only the necessary content is included in the fetch process.

Now after adding the URL let’s complete the process. Here, I will add BotGenius landing page link. I specifically selected the part where BotGenius Integrations are mentioned, and after inspecting it, I can see it’s under the ‘Class’ section.

From here, I copied the selector name, ‘Container.’

Now, I will apply the input in the Selector and Selector Name section. The Selector is ‘Class,’ and the selector name is ‘Container.’

Since I only selected one part of the page to fetch data, I do not need to remove any content configuration.Finally, once done adding the Class & Selector Name, click ‘Generate FAQ’ or ‘Generate Raw Response’ & save. That’s all you will be good to go. That’s all about the URL input, you can either give specific ID or Class from a selected section or the entire page. In that case you should remove unnecessary content by using the removing content configuration option, & remove headers or footers.

Training the AI chatbot with File:

You can upload structured documents like training manuals, FAQs or product guides into your chatbot from the File Settings section. Click ‘New’ to upload your PDF, Word (,doc TXT or) file.

Once you upload your file, you have 2 processing choices :

Generate Raw Response:This option returns the whole document as an individual, comprehensive response. By giving the whole raw response in one FAQ, it provides a far far more in depth answer and also allows the chatbot to react in a more context. However, this particular method requires more tokens and can use up far more credits because the responses are detailed.

Generate FAQ:This option divides the content into smaller, individual FAQ entries. This approach utilizes fewer tokens and it is less costly, however the chatbot might not offer as context-aware or detailed responses as it would with a raw response. However it makes for quicker, much more succinct answers.
When finished, select your choice and click ‘Save’. The chatbot will then make use of the uploaded file to offer responses – in-depth or concise – per method chosen.

Setting Up the No Match Reply & Configuration

Since I have completed training the free AI chatbot online with necessary URLs, files, & Manual FAQs as needed. Let’s configure the No Match Reply, where the bot will reply to any customer query according to the training data upon no match!

·Go to Bot Manager, then ‘Action Buttons,’ & click ‘No Match.’

It will redirect you to the visual drag-and-drop flow builder. Double click ‘AI Reply’. In the ‘Open AI training campaign’ section, select and save the trained bot.

In the next step, scroll down in the Bot Manager & click ‘Configuration.’

Enable the ‘No Match Reply’ & save settings. AI Campaign is the best option to make your open AI chatbot active all time.

Configuring the Central Control System: “Enable AI Assistant”

Simply Navigate to the Bot Manager. Locate the “Enable AI Assistant” & switch it on, besides this the chatbot menu will appear that are already trained,you can select your preferred campaign. From here you can control you chatbots behaviour,to learn the controllings.

The intent detection in the AI Assistant system is a whole new part, to learn how you can set the intent detection

Now set the chatbot to either ‘AI Assistant’ for All Queries’ or ‘AI as a Fallback Only’ according to your need.

Let’s test the bot now from an user end!

Cleary, the open AI chatbot is replying perfectly. Your free AI chatbot is now fully trained and configured. Now this bot can respond to your customer inquiries using the trained data from manual FAQs, URLs and uploaded files. When “No Match Reply” orAI Assistant for ‘All Queriesis enabled’, the bot can provide helpful answers, which will ensure smooth customer support.

Why Use BotGenius AI Assistant for Your Business?

There are plenty of reasons why this AI Assistant is much needed in todays business scenario. BotGenius AI Assistant can turn your business & customer engagement inside out. Here’s how:

• Multi-Channel Support:You can install the AI Assistant on Website Chatbot, WhatsApp, Messenger, Instagram and Telegram.
• 24/7 Availability:Provide instant and round the clock customer support to increase customer satisfaction.
• Smart Training:Availability of training the bot on FAQs, file-based data, or other external sources for context-aware responses.
• Personalized Interactions:Reach customers with highly customized responses & build better customer relationship.
• Scalable and Cost-Effective:Handle rising loads without extra cost.
• Enhanced Productivity:Free up your team to tackle more complex tasks while the bot handles routine queries.
• Competitive Edge:Superior customer service & innovative communication sets you apart in the market & among competitors.

BotGenius as a Multichannel Chatbot Software

BotGenius is a omnichannel chatbot software covering the most popular social media channels that are used worldwide. These Includes

WhatsApp Chatbot:BotGenius has a comprehensive set of tool for whatsapp chatbot channel, that contains a full-scale drag & drop chatbot builder, broadcasting, webhook workflow, live chat, whatsapp flows form integration, google sheet. integration, HTTP API & ecommerce store integration along with numerous payment methods & so on.

Facebook Messenger Chatbot:The messenger chatbot in BotGenius is rich withAI Assistant central control, Broadcasting, Live chat facilities, post list, Postback Manager, Engagement Widget, Sequence, Input Flow, Persistent Menu, RCN Post-back Manager, Domain Whitelisting, JSON API Connector, Out-bound Webhook, Action Button, AI Training Campaign, Configuration & so on.

Instagram Dm Chatbot:The Instagram chatbot function includes various capabilities, such as no code chatbot builder, AI Assistant, Postback Manager, Sequence, Input Flow, Persistent Menu, Domain Whitelisting, JSON API Connector, Out-bound Webhook, Action Buttons, AI Training Campaign, Get Started Settings, Live chat facilities & so forth.

Telegram Chatbot:BotGenius telegram Chatbot is equipped with a brilliant group management capabilities. This channel is loaded with features like Group Manager, Subscriber Manager, Broadcasting, Live Chat section, Sequence, outbound webhook, Message filtering options, Group Activity management & so on.

Website Chatbot:The Website Chatbot Integration Is BotGenius New Addition. This Website Chatbot allows business to integrate this chatbot directly on their website. It offers realtime communication including Live Chat functionality. Agents can see & control the conversations from here. Besides that the chatbot can be highly customized & the AI training campaign is available as well. With complete tools like chatbot creation, Postback Manager, Input Flow, Persistent Menu, JSON API Connector, Out-bound Webhook, Action Buttons businesses can fully customize their chatbot functionality.

In essence ,as observed, shown in the tutorial above, by empowering one of the best AI chatbot online with BotGenius , it created a smart, efficient and user-friendly best AI chatbot which can handle customer queries, can provide accurate information within the data provided, and the bot can represent your business in a professional manner. Start taking advantage of this AI-powered free AI chatbot online suite to customize your business’s portfolio and customer support. You can start using this one of the best AI chatbot suite today!

Enhancing Your AI Assistant with BotGenius Shared Team Inbox

BotGenius Shared Team Inboxtakes your AI chatbot’s efficiency to the next level by seamlessly integrating human collaboration into your customer support system. With the“Assign Team Member or Agent by AI”feature, the AI assistant works intelligently to escalate conversations that require human intervention, ensuring no query goes unresolved.

How the Shared Team Inbox Complements AI Assistance

1. Intent-Based Escalation:Leveraging advancedNatural Language Processing (NLP)capabilities, the AI chatbot detects specific user intents or phrases that signal the need for human support. For example, when a customer says, “I need to talk to a person,” the AI understands the request and immediately assigns the conversation to the appropriate team member.
2. Streamlined Collaboration:TheShared Team Inboxensures all escalated queries are managed efficiently. Team members can view, respond, and resolve customer issues in real time, maintaining a seamless flow between AI automation and human intervention.
3. Enhanced Customer Satisfaction:By combining the speed and accuracy of AI with the empathy and expertise of human agents, the Shared Team Inbox ensures that customers receive timely, personalized responses to their queries.

Why This Matters

This feature bridges the gap between automation and personalized service. While the AI assistant handles routine queries, the Shared Team Inbox empowers human agents to focus on more complex customer needs, creating a balanced, efficient support system that enhances overall customer satisfaction.

For more details on how the Shared Team Inbox works and its full capabilities.

By enabling the“Assign Team Member or Agent by AI”feature, you can ensure that your AI chatbot works as a reliable partner to your support team, escalating queries intelligently and providing seamless customer experiences.

Watch this video where we demonstrate the process of training an AI Assistant chatbot with various data sources, showing how BotGenius AI Assistant chatbot can optimize your customer support, automate tasks, and enhance your marketing campaigns.

In this blog, we will show how to configure it.

First, let’s go to developers facebook, then click on the app menu and select your app. Click on “Facebook Login for Business” and then click on “Configurations.” Click on the “Create Configuration” button.

Provide a name for it. Choose the login variation as WhatsApp Embed Signup. On the access token, select “Never.” On the Asset tab, keep the WhatsApp accountselected. On permission, select “whatsapp_business_management” and “whatsapp_business_messaging.”Then click on the create button.

Copy the configuration ID and put it in the WhatsApp APIconfiguration. That’s all.

Now, whenever a user tries to connect WhatsApp to the BotGenius, it will provide options to connect with or without the WhatsApp catalog.

Selecting the right service can be challenging where the marketplace is offering you an abundance of them right?. To assist you in choosing wisely, we’ve compared BotGenius with some of the leading chatbot services in the market. Here’s how BotGenius stands in comparison to other platforms.

 The Advantages of Using WhatsApp for Marketing 

Whatsapp is being used by millions of people worldwide for marketing & business purposes for its convenience & why not? Starting from WhatsApps security and privacy policy, WhatsApp can be demonstrated as the most secure & protected social media platforms. Now it has given the convenience of managing ecommerce business on WhatsApp by launching whatsapp business, it’s now being largely used. You can broadcast on WhatsApp & manage your business by integrating WhatsApp catalogue & WhatsApp flows etc. Now we are here to tell you how can you maximize your business potential by Integrating WhatsApp business with Meta varified chatbot softwares & also which one may fit best for your ecommerce business among all the whatsapp chatbot softwares. We did compared the pricing & features so that you can choose the best platform for your business.

These are many advantages of WhatsApp Business that it’s convenient, fast, secure & reliable, on the other hand, by integrating WhatsApp Business with BotGenius you can upgrade your WhatsApp marketing efforts, improve customer conversions & enhance overall shopping experience for your users no matter what your business category is. This written guide will further exploreBotGenius transformative features and how it positions itself as the best WhatsApp marketing software for 2024 , & all time. We will also instruct you how you can utilise BotGenius powerful features. Hopefully, by following these strategies, you can fine tune your WhatsApp marketing efforts, improve your customer service and enhance their overall shopping experience.

WhatsApp Marketing Integration with BotGenius : A detailed Guide 

Meta-Verified: WhatsApp Business API Integration

After learning the pricing, feature differences you may be wondering what may suit best for your business. However, the purpose of this detailed instructional bot is to make clear about these ideas, which chatbot may fit better for individual & business needs.

BotGenius is a kind of software, surprisingly,  it’s best for both personal use, meaning a small business solely owned & managed by one person, to medium businesses & even large enterprises. The pricing & packages is structured in such a way so it can be a software for all business types & sizes out there. The part that makes more attracting is, it is a Meta-verified WhatsApp Business Solution Provider. BotGenius  is a Meta partner & works with the whatsapp business API. It is end to end encrypted. BotGenius potentially offers some of the most convenient features for WhatsApp marketing besides Whatsapp business features.

BotGenius uses the power and reliability of WhatsApp Business API & maximized it’s benefits by incorporting customer service automation, chat automation, task automation etc. Let’s now learn how to get started with BotGenius for WhatsApp automation.

Create & set up your own WhatsApp Business API

To enjoy the most of Whatsapp business API features & capabilities you have to set up your whatsapp cloud API & it’s free of cost. The step is combined of few easy steps from setting up your app from the meta developer site, then generating an access token & configuring webhooks, verifying phone number, changing the app mode to live and then connecting to BotGenius , you are all good to go. We both have video & written instruction on this in detail, for all the steps.

BotGenius offers free support for Whatsapp Business API set up & business varification for the beginners. So persoon from a non-technical background can also get started without facing any technical hassle.

BotGenius : Changing WhatsApp Marketing with Advanced Features

WhatsApp Marketing with BotGenius

If you think BotGenius is just another WhatsApp software you may not be right.  It is one of the most reliable platforms designed to improve every aspect of WhatsApp marketing. You can stay on top of your WhatsApp marketing campaigns always. BotGenius abilities in bulk WhatsApp messaging and customer engagement are exceptional.

Let’s learn some BotGenius features as a WhatsApp Marketing Software

• Abandoned Cart Notifictaion: You can recover abandoned carts on Shopify & Woocommerce by sending notification to remind users complete their purchase. This is one of the classic ways to increase revenue.
• Event Reminders: You can send timely reminders to keep customers engaged either by seding sequence message or Bulk broadcasting.
• End-to-End Shopping Experience: Your users can shop & check out directly on WhatsApp from WhatsApp Catalogue. You can add payment method, customize the price and product variations based on your preference, product condition, brand name & product status
• Customer Engagement: For a more exclusive customer support, you can automated response by setting up welcome message, ice breaker & commands. You can set your custom bot can that can cover all the necessary queries primarily.
• Customer Conversion: Send targeted messages to convert leads into customers effectively. You can take information by using ‘user input flows, custom fields or WhatsApp Flows Form, that stores in subscribers manager, then send targeted messages to convert general subscribers to cusotmers.
• Bulk WhatsApp Marketing Software: Bulk WhatsApp messaging is made easy with BotGenius . You can do unlimited WhatsApp broadcast messaging to yousr customers. This system supports video, image, file & text formats, making sure that your messages are attractive and all in one. You can Automate WhatsApp marketing by scheduling your broadcast messages.

How to Use BotGenius as a  Bulk WhatsApp Software: BotGenius simplifies the process of using this as a bulk WhatsApp software. Read our detailed blog regarding ‘A guide to WhatsApp Bulk Messaging (2025)

• Import Customer Contacts for WhatsApp Marketing: Easily import customer contacts from the subscriber manager and use them for your marketing campaigns.
• Enhance marketing efficiency with automated, scheduled messages, and personalized responses: BotGenius auto-reply feature by its 24/7 active automated AI chatbot increases customer engagement. This AI-powered WhatsApp chatbot boosts the response rate and ensures that no customer inquiry goes unanswered. Sending pre-approved template messages also can save time.
• Advanced Analytics: The platform offers advanced analytics for WhatsApp, messenger, instagram & telegram, providing insights into number of bots, sequence, chat widget, input flows, subscriber growth, broadcast summery, upcoming broadcasts & so on. These datas are important for  perfecting your marketing strategies and improving ROI.
• Safe and Reliable BotGenius maintains this security by working with the official whatsapp business API & since it’s meta verified business, once the business verification is done, this is almost one hundred percent safe & secure.
• API Integration and Automation with BotGenius : With powerful API integration, BotGenius integrates with platforms like Shopify and WooCommerce, supporting abandoned cart recovery , order notifications and improving the overall shopping experience. It integrates with Zapier, web forms, different payment methods through webhook workflow. This integrations ensures that your WhatsApp marketing campaigns are perfected.
• Shared team inbox: BotGenius gives you the convenience of sharing team inbox in the live chat. Multiple agents can engage and collaborate as a team to maintain & support customer interaction. Not only that, agents can be assigned to different chats, and they will only see those conversations that are assigned to them. The live chat is fully automated in BotGenius.
• Google Location: You can collect actual google loacation from users by using Location Button for delivery preference.
• You can verify Shopify & Woocommerce COD orders via BotGenius Webhook Workflow.
• You can translate user messages right from the Live Chat by Language Translator.

AI-Powered WhatsApp Chatbots offered by BotGenius

The AI features in BotGenius made it one of the top softwares for whatsapp marketing . Let’s discuss what it’s offering for the users:

• BotGenius as one of the Top AI-Powered Whatsapp Chatbot: You can improve your customer service by making advanced AI chatbots with BotGenius. You can provide necessary prompt  in the AI reply & the he bot will reply with relevant information. It’s just like training your own AI chatbot. It also has AI rewrite feature implemented in the Live Chat section. You can rewrite your message in a polished & most professional way with this feature.
• BotGenius stands best among the Free and Premium Chatbot Platforms: Best Whatsapp software depends on individual need & business type. However, to fit your budget and needs you should first evaluate the price & features of different whatsapp chatbots. Sometimes it can be hard to get started with a package that is not cost effective. At this point, BotGenius offers a free plan, covering 10k messages every month, among which, 5k are for broadcasting. You get 1k subscribers limit in the free plan & continue using it without bearing any cost. Could you really imagine running your small business with zero cost? BotGenius made it possible.
• Multichannel Functionality: BotGeniuss one of the biggest plus points is , it has a multichannel integration system. Though it’s  a dedicated whatsapp chatbot software, it has messenger & instagram chatbot functionalities, telegram chatbot & group management features & so on. More features like comment automation on facebook and instagram are on its way & soon to be implemented.

Why Choose BotGenius for WhatsApp Marketing?

\ Affordable and Reliable: BotGenius is one of the best WhatsApp marketing tools in 2025, offering affordable WhatsApp marketing software with a free trial. It provides a cost-effective solution for small businesses looking to use WhatsApp for marketing in a more economical way.

\ Offers WhiteLabel Solution: Not too many whatsapp marketing softwares offers WhiteLabel solution but BotGenius do. You can do your own software service business unders your own brand name & domain. BotGenius is also customizable since it implemented custom CSS recently.

\ Meta-Verified Solution: As a Meta-verified WhatsApp Business Solution Provider & a Meta Business Partner. BotGenius ensures conformity with the highest standards of WhatsApp API features for businesses, offering a reliable and secure platform for your Whatsapp marketing needs.

\ Integration with CRM Tools: BotGenius integrates with various CRM tools, like Zapier , enhancing its functionality as a WhatsApp marketing software. This integration supports well organizing customer service tools, cart recovery, and event reminders, contributing to a better overall customer experience.

\Customer Support: BotGenius undoubtedly provides the best customer support. It has an active Live Chat section, which are managed by bot automated chatbots & human agents. BotGenius has a support ticket system for solving technical issues on customers behalf. It has an active forum & community where users can gather & discuss important facts.

How to Choose WhatsApp Marketing Software:

When selecting your  WhatsApp marketing software, consider WhatsApp API features & meta varified business business solutions, these aspects ensure a powerful and secure platform for managing your marketing campaigns. Moreover, these given facts can help you too-

Comparison of WhatsApp Chatbot Tools: Compare the top software among AI-powered chatbots for customer service. Look out for its features, automation, flexible pricing, free plan convenience, integration capabilities, everything that can make it a preferred choice for your business model.

Features to Look For: When you are evaluating WhatsApp chatbot tools, look for features such as multichannel functionality, customer management system and advanced analytics. BotGenius offers all these features, which makes it a strong platform for WhatsApp marketing automation and customer service.

Pros and Cons: While BotGenius offers many advantages, such as affordable solutions and advanced features, it is also essential to consider limitations if there are any. This applies for any software you might be considering. A balanced view of the pros and cons of popular WhatsApp chatbot tools will help you make an informed decision. BotGenius positive attribute is, it has an active forum where members post all their feature requests and bug reports and anything relevant to the software & it is addressed almost instantly by the developers. So look out that If anything seems to be a setback to you for your choosen software, if you have the option to get back to them & if they are responsive.

In Summary

BotGenius is undoubtedly a  premium solution for WhatsApp marketing in 2024 & for all time. Offering a rich set of features created for enhancing customer engagement and marketing efforts. From AI-powered chatbots to secure and reliable marketing software, BotGenius provides the tools necessary for successful WhatsApp marketing campaigns.

Whether you are looking to import customer contacts, schedule message delivery, or observe advanced analytics, BotGenius gives you a detailed and user-friendly experience. It’s also famous for its friendly user interface. Its status as a Meta-verified WhatsApp Business Solution Provider further Highlights its reliability and effectiveness in the sector of digital marketing.

Meta may disable your WhatsApp Business account if the details in your Business Manager profile are found to be misleading or incorrect. Common reasons include:

1. Mismatched Business Name: The name in your Business Manager does not align with your actual business name.
2. Incorrect or Missing Website Link: The website link provided does not match the business name or is missing.

### Understanding the Issue

### Steps to Resolve the Issue

1. Verify Your Business Manager Details:
– Ensure that the business name in your Business Manager profile exactly matches your actual business name. Consistency is crucial for Meta’s verification process.

2. **Update Your Website Information**:
– Provide an accurate and functional website link that clearly represents your business. The website should include relevant information about your business to verify its legitimacy.

3. **Appeal for Review**:
– Once you have corrected the information, submit a request for review through Meta’s platform. Be sure to include all necessary details to clarify any discrepancies.

### Conclusion

By carefully aligning your Business Manager profile with your actual business details and providing a valid website, you can resolve issues related to account disabling. Following these steps ensures compliance with Meta’s Business Policy and helps maintain the functionality of your WhatsApp Business account.

For further assistance, you can reach out to Meta’s [Business Support Home](https://business.facebook.com/help) for more details and guidance.

How to Resolve WhatsApp Business Account Disabling by Meta

If you’ve received a notification from Meta that your WhatsApp Business account has been disabled, it can be a concerning experience. This often happens due to discrepancies or inaccuracies in the information provided in your Business Manager profile. Here, we outline the steps to correct the issue and successfully appeal for account reactivation.

### Understanding the Issue

Meta may disable your WhatsApp Business account if the details in your Business Manager profile are found to be misleading or incorrect. Common reasons include:

1. Mismatched Business Name: The name in your Business Manager does not align with your actual business name.
2. Incorrect or Missing Website Link: The website link provided does not match the business name or is missing.

### Steps to Resolve the Issue

1. Verify Your Business Manager Details:
– Ensure that the business name in your Business Manager profile exactly matches your actual business name. Consistency is crucial for Meta’s verification process.

2. **Update Your Website Information**:
– Provide an accurate and functional website link that clearly represents your business. The website should include relevant information about your business to verify its legitimacy.

3. **Appeal for Review**:
– Once you have corrected the information, submit a request for review through Meta’s platform. Be sure to include all necessary details to clarify any discrepancies.

### Conclusion

By carefully aligning your Business Manager profile with your actual business details and providing a valid website, you can resolve issues related to account disabling. Following these steps ensures compliance with Meta’s Business Policy and helps maintain the functionality of your WhatsApp Business account.

For further assistance, you can reach out to Meta’s [Business Support Home](https://business.facebook.com/help) for more details and guidance.

WhatsApp has become an essential platform for businesses to engage with customers, send notifications, and automate marketing.BotGenius makes this integration seamless by allowing businesses to connect theirWhatsApp Business Accountsusing two different methods:

Using a New Phone Number for the WhatsApp Business Platform(Business API Only)
Connecting an Existing WhatsApp Business App Number(Business API + Mobile App)

Previously, businesses could only use theWhatsApp Business Platformwith anew phone number, which meant the number couldn’t be linked to an existing WhatsApp App. However, Meta now allows businesses toconnect their existing WhatsApp Business App numbersto theWhatsApp Business Platform via Cloud API, meaning you can continue using yourWhatsApp mobile appwhile managing automation through BotGenius.

In this guide, we’ll walk you throughboth methodsso you can choose the right approach for your business.

Method 1: Connecting a New Phone Number to the WhatsApp Business Platform

This method is for businesses thatwant to register a brand-new numberwith theWhatsApp Business Platform. If you prefer to use your existing WhatsApp Business App number while keeping access to the mobile app, skip toMethod 2.

Prerequisites for a New Number Connection:

A phone numbernot linkedto any existing WhatsApp App (personal or business).
Admin access to yourWhatsApp Business Account.

It will ask you to log in to your Facebook account. If you are already logged in, just click on the “Continue as” button.

In the next step, Meta will provide you with some information about the permissions you will share. You just need to click on the “Get Started” button from there.

In the next step, you have to select your business profile. If you don’t have a business profile created, please create one from Facebook Business. Then provide the name of your business, add your business website or your profile page URL, select the country, and then click on the “Next” button.

Next, choose a WhatsApp business account. If you don’t have one, select the option to create one. When you click on the drop-down menu, it will show your WhatsApp business accounts and an option to create one. Choose what is appropriate for you. Then select a WhatsApp business profile if you already have one, or select the option to create one. After that, click on the “Next” button.

In the previous step, we didn’t select any existing WhatsApp business profile; instead, we selected the option to create one. So, in this step, we need to add the details of our WhatsApp business profile. Let’s add the WhatsApp display name here. [The WhatsApp display name should be similar to your WhatsApp business name.] Then select the category of your business and click on the “Next” button.

Next, add the phone number you want to use for your WhatsApp Cloud API. You cannot use any existing WhatsApp number here. If you want to use your existing WhatsApp number, you need to remove it from WhatsApp first, then you can use it. To learn how to do that, please read this blog. Then choose how you want to receive the verification code from Meta and click on the“Next”button. Enter the verification code you received from Meta and click“Next”.

In the next step, it will ask you to select aWhatsApp Catalog. If you don’t have a catalog created, please create one first. If you don’t know how to create a catalog, please read the blog given below to learn how.

After selecting the catalog, click“Next.”

Now, review the permissions and click on the “Finish” button.

You will get a success message from BotGenius, and your connected WhatsApp business account will be visible.

Method 2: Connecting an Existing WhatsApp Business App Number to BotGenius

This method allows businesses toconnect an existing WhatsApp Business App numberto theWhatsApp Business PlatformviaCloud API, meaning you can use your number onboth BotGenius and the WhatsApp mobile appat the same time.

Why Choose This Method?

Continue using WhatsApp on your phonewhile automating marketing via BotGenius.
No need to register a new number—use yourexistingbusiness number.
Easily switch betweenmobile and API-based automation.

Prerequisites for Existing WhatsApp Business App Connection:

A WhatsApp Business App number that youactively use.
Admin access to yourWhatsApp Business Account.

Step-by-Step Guide:

Log in to BotGenius and go toWhatsApp->Connect Acccount.
Click“Connect WhatsApp”and select“Use Existing Business App Number”.
Log in with yourFacebook Business Managerand select yourWhatsApp Business Account.
Choose yourexisting WhatsApp Business App numberfrom the list.
Complete the verification process and grant the necessaryAPI permissions.

Once connected, you can still useWhatsApp on your phonewhile automating marketing campaigns, customer support, and chatbot interactions via BotGenius.

Read More:For a step-by-step guide on integrating your existing WhatsApp Business App number with BotGenius

Choosing the Right Integration for Your Business

Feature	New Phone Number (Business Platform Only)	Existing WhatsApp Business App Number
Works with WhatsApp Mobile App	No	Yes
Requires a New Number	Yes	No
Full API Automation via BotGenius	Yes	Yes
Can Send Bulk Marketing Messages	Yes	Yes
Suitable for Businesses Starting Fresh	Yes	No
Suitable for Businesses Already Using WhatsApp Business App	No	Yes

Final Thoughts & Next Steps

Now, businesses have two ways to integrate WhatsApp with BotGenius:
Method 1:Use anew numberwith theWhatsApp Business Platformfor full API-based automation.
Method 2:Connect an existing WhatsApp Business App numberand continue using it on your mobile phone while leveraging automation in BotGenius.

If you’re still unsure which method to use, start with our guide forexisting WhatsApp Business App

Ready tosupercharge your business with WhatsApp automation?Sign up on BotGenius and get started today!

Why Choose BotGenius for WhatsApp Business Integration?

Seamless Onboarding– Connect your number with just a few clicks.
Marketing Automation– Sendbulk WhatsApp messages, run campaigns, and automate conversations.
Smart Chatbots– Engage customers 24/7 with AI-driven bots.
Analytics & Reports– Track message performance and customer engagement.

No matter which method you choose,BotGenius makes it easy to integrate WhatsApp into your business workflow.

Train Your AI Chatbot for Smarter Interactions

Integrating your WhatsApp Business Account is only the beginning. Take your customer support to the next level by training your AI chatbot. Using FAQs, URLs, and document files, you can teach your chatbot to respond intelligently to customer queries.

Organize Your Subscriber List for Better Engagement

To make the most out of your connected WhatsApp Business Account, managing your subscribers effectively is crucial. BotGenius provides multiple options for importing and organizing subscribers, including syncing contacts from Google Sheets or uploading them through CSV files.

Explore these guides for detailed instructions

Next Steps: Start Broadcasting Your Messages

Now that your WhatsApp Business Account is connected, you’re ready to start broadcasting messages and engaging with your audience. Follow these guides to make your campaigns more impactful:

Enhance Your Campaigns with Message Templates

Once you’ve successfully connected your WhatsApp Business Account to BotGenius, you can start leveraging the power of message templates. These templates allow you to send pre-approved, policy-compliant messages for various purposes such as order updates, payment reminders, and more.

Learn how to create and use these templates effectively here:

Automate Your Business with Webhook Workflow Integration

After connecting your WhatsApp Business Account to BotGenius, you can further streamline your operations by integrating webhook workflows. Webhooks allow BotGeniusto interact with other tools and platforms, automating tasks like order updates, lead collection, and notifications.

Using webhook integrations, you can:

• Automatically send WhatsApp notifications when an order is placed in your e-commerce store.
• Sync leads from your CRM to WhatsApp campaigns in real time.
• Trigger personalized WhatsApp messages based on user actions, like signing up for a newsletter or abandoning a cart.

Learn how to set up these workflows and take automation to the next level in our

Example Use Case:
If a customer completes a purchase on your website, you can set up a webhook to automatically send them a WhatsApp confirmation message. The same process can notify your team or trigger other workflows, saving you time and ensuring seamless communication.

To add profile information, go to the WhatsApp Connect Account from BotGenius dashboard. As soon as you click on it, all the connected accounts will appear.

From your desired WhatsApp Cloud API, click on the “Profile Settings” option. A form will pop up, where you will have options to change the account’s status in the “About” field. You can also add or change the address, description, email, website, and vertical fields according to your information. This information will be shown when someone clicks on your profile from their WhatsApp.

For our free users, there will be BotGenius branding attached to the About section. This can be removed by using any of our premium plans. The premium plan not only removes the branding but also increases your subscriber limit and allows you to use all the premium features such as AI Reply, unlimited broadcasting and bot reply messages, unlimited Webhook Workflow, unlimited bot accounts, unlimited sequence campaigns, full-featured live chat, and many more.

For White Label Resellers:

BotGenius White Label Reseller users can also use this branding option for their users. Let’s see how you can add your branding in the settings. Go to Settings from the BotGenius dashboard, then select General and enter the branding text in the field called “WHATSAPP ABOUT FIELD COPYRIGHT TEXT.”

Resellers may not want this branding to appear on all packages. They can enable this branding for any particular package. There is an option to turn this branding “ON” or “OFF” from the packages.

This new feature provides users with a convenient way to change their business status and information, ensuring their business profile is always current and professional. This improvement will help with better communication and engagement with their audience.

Why AI powered message rewriting?

The base of outstanding customer service is effective communication. Messages in the dynamic world of live chat must be brief, accurate, and error-free. Our AI-powered message rewriting feature is designed to help you achieve this by automatically improving the messages shared in your live conversations. Here are some of the key benefits:

Enhanced Professionalism and Clarity:

The AI rewrites and analyzes message to make them more comprehensible so that customers can understand your reply. This minimizes miscommunication and maintains a professional attitude.

Enhanced Engagement:

The AI keeps discussions relevant and fascinating by optimizing the content and structure of your communications. Better client satisfaction and more meaningful relationships come from this.

Consistency:

The AI makes sure that the tone and style of every customer encounter remain constant, allowing all chats to always convey your brand.

How to use it on BotGenius Live Chat?

Using the AI rewrite feature in BotGenius live chat is straightforward and requires a simple mouse click on the AI rewrite button. First, write your message that you will send to your subscribers or use to reply to them. After writing the message, just click on the AI rewrite button on the right side of the message window. The AI will instantly rewrite the message and place it in the message window. You just need to click on the send button.

This is an excellent feature that will help you send messages without worrying about grammar, spelling mistakes, or the tone you are using. The AI will take care of your message. Just type the message, click on the AI rewrite button, and then click on the send button.

Here’s how to use recount button in short:

1. AccessAccountfrom your profile on the BotGenius dashboard.
2. ClickRecountunderUsage Logto refresh your subscriber count.

Why Recount Subscribers?

There can be many reasons for you to recount your subscribers on BotGenius . It’s not a bad idea to check on your subscriber now and then after all. But here are few possible malfunctions that you might encounter related to subscriber misscount:

If you think you’ve removed someone from your subscriber list but the number hasn’t changed from user log, don’t worry! Now our system has a “Recount” button. Just click it, and it’ll give you an accurate update on your subscriber numbers.

Sometimes, when BotGenius gets a big new update, we need to take our servers offline for maintenance. During these times, you might notice some temporary issues with your subscriber count. Don’t worry, your subscribers are still there! If you see any unexpected changes, simply click the recount button and your subscriber count will be refreshed.

Many times, there might be an issue with subscriber syncing. In these situations, the recount button can help you. Simply click on the recount button to refresh and update the subscriber list, ensuring that all data is accurately synced. This feature can save time and prevent any discrepancies in your subscriber information.

How to use Recount Button in Details

Follow this steps to use the recount button:

Step 1:Go to the BotGenius dashboard.

Step 2:Click on theAccountoption from your profile.

Step 3:Under the Usage Log, you can see theRecountbutton.

Step 4:Now click on the Recount button and it will refresh your Account tab. And you will see your accurate subscribers count.

So this is how you can check your subscribers actual count every time you have a doubt or just want to do a routine check.

Benefits of Using Recount Button

Customers will benefit from accurate subscriber counts which are crucial for understanding audience engagement and measuring campaign success. BotGenius offers a Recount button to recount subscribers and correct any errors. This can be helpful in the following cases:

Improved Data-Driven Decisions:With accurate subscriber data, customers can make informed decisions about their bot marketing. They can see which campaigns are working well with their audience and adjust their approach accordingly.

Reduced Manual Work:Recounting subscribers manually can be time-consuming and you can make mistakes. The Recount button automates this process, saving your valuable time and effort.

Increased Confidence:You can be confident that the data you are using to measure your bot’s performance is accurate. This can lead you to a more positive return on investment (ROI) for your bot campaigns.

Improved Customer Support:By having accurate subscriber data, your support teams can better understand the needs of your audience. This can lead to a more efficient and effective support experience.